Video Software Upgrade 5.19

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Video Software Upgrade

On Tuesday evening, May 4th, Valley completed a software upgrade on the Video TV system that will allow for advanced services such as DVR and HDTV.

Most of the issues related to this upgrade have been resolved.

If you are having issues with your Valley Video Service, please call our business office at 437-2615 so that we may work with you to resolve any remaining issues.

Thank you for your patience and cooperation!

Runaway Satellite May Cause Service Disruption

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Engineers Working To Avoid Cable Service Disruption From Runaway Satellite

HERREID, SD 05/19/10 – Valley Communications wants local cable customers to be aware a  satellite drifting out of its orbit could cause interruption of cable TV channels locally and across all of North America, Canada and Mexico from May 23 through June 7.

A solar storm knocked the satellite, called Galaxy 15, out of orbit. Around May 23 it will cross the path of another satellite named AMC 11, which broadcasts numerous cable channels. The company owning AMC 11 has emergency plans in place, including rerouting its satellite and transferring channels to another satellite, that should prevent any major disruptions.

Valley Communications works to ensure the quality of its cable television services, but this potential disruption is out of its control. Valley will follow the developments, and provide updates as needed. The satellites status can also be found at:

http://www.ses-worldskies.com

http://www.intelsat.com

Valley E-Bill Not Available

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Valley E-Bill Not Available

Valley E-Bill will be unavailable for the next couple of days. We hope to have the service working by Monday, May 17th. If you wish to make a credit card payment, please contact our business office at 437-2615. Thank you for your cooperation.

Video Software Upgrade

Posted on:

Video Software Upgrade

On Tuesday evening, May 4th, Valley completed a software upgrade on the Video TV system that will allow for advanced services such as DVR and HDTV.

As a result of this upgrade, some customers are still experiencing issues with their TVs and remotes.

If you are having issues with your Valley Video Service, pleae call our business office at 437-2615 so that we may work with you to resolve any remaining issues.

Thank you for your patience and cooperation!