Long Lake Open House Postponed

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Long Lake Open House Postponed

The Long Lake Boosters Turkey Drawings scheduled for 3:00pm today, and the Valley Telco Thanksgiving Open House scheduled for 2:30pm today at the Long Lake Bar & Cafe in Long Lake have been postponed until Wednesday, December 15, 2010 due to the weather conditions.

Have a very Safe & Happy Thanksgiving! 

Holiday Trouble Reporting Procedures

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Holiday Trouble Reporting Procedures

Valleys Business Office will be closed on Thursday, November 25, 2010 so that our staff may celebrate Thanksgiving with their families.

Valley would like to remind you that if you are experiencing trouble after hours, or at any time for that matter, you must call our regular business office number at 437-2615 to report your trouble.

Valley is committed to providing you with the best service possible. In order to do this, we have established detailed procedures to accommodate your service problems and/or questions.

In order to meet your urgent needs after hours, our plant staff rotate on an on-call schedule, each taking their turn throughout the month. By calling our business office, our office staff or our after hours answering service, will contact the on-call technician to address your service issues. Please keep in mind that the on-call technician may not be located in your exchange area. Therefore, we request that you do not contact our service technicians at their homes, as they may be unreachable, out of the area for an extended period of time, or even on vacation. As a result, your service issue may not be resolved in a timely matter.

By contacting our business office or after hours answering service directly, your service issue will be addressed in the most efficient manner.

In addition, a call to our business office will generate an electronic trouble ticket that can be used by our staff to track recurring problems and pursue different avenues of resolution.

We appreciate your cooperation in utilizing our trouble reporting procedures. 

New Edition of The Phone Book Arrives This Week

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New Edition of The Phone Book Arrives This Week

Valleys official 2010-2011 telephone directory, The Phone Book is expected to be delivered this week! The Phone Book is distributed to all Valley Telco and Venture Communications members.

We are pleased to announce that this years cover is a photo taken by Valleys Billing Coordinator, Bea Odde.

The listings that appear in our official directory are the listings as they appear on your account. If you wish to make a change to your listing, it will be effective in next years directory.

 Valley Phone Book

Any listing errors should be reported immediately to our business office at 437-2615.

Holiday Trouble Reporting Procedures

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Holiday Trouble Reporting Procedures

Valley’s Business Office will be closed on Thursday, November 11, 2010 so that we may honor our Veterans.

Valley would like to remind you that if you are experiencing trouble after hours, or at any time for that matter, you must call our regular business office number at 437-2615 to report your trouble.

Valley is committed to providing you with the best service possible. In order to do this, we have established detailed procedures to accommodate your service problems and/or questions.

In order to meet your urgent needs after hours, our plant staff rotate on an on-call schedule, each taking their turn throughout the month. By calling our business office, our office staff or our after hours answering service, will contact the on-call technician to address your service issues. Please keep in mind that the on-call technician may not be located in your exchange area. Therefore, we request that you do not contact our service technicians at their homes, as they may be unreachable, out of the area for an extended period of time, or even on vacation. As a result, your service issue may not be resolved in a timely matter.

By contacting our business office or after hours answering service directly, your service issue will be addressed in the most efficient manner.

In addition, a call to our business office will generate an electronic trouble ticket that can be used by our staff to track recurring problems and pursue different avenues of resolution.

We appreciate your cooperation in utilizing our trouble reporting procedures.