How to Use Valley Voice Mail

Access Your Voice Mail

From the phone subscribed to the service:

  1. Dial NXX-8811 (NXX = your exchange prefix)
  2. If prompted, enter your PIN/Password and then press #.

 
From a different phone/location:

  1. Dial NXX-8811 (NXX = your exchange prefix)
  2. Enter your 10-digit mailbox number (your telephone number, including area code)
  3. Enter your PIN/Password and then press #.

Auto Login – When dialing the voice mail system from your subscribed telephone, you will not be required to enter your PIN/Password.
 

Record Your Greeting

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu
  3. Press 1 for greeting options
  4. Press 4 to record your greeting
  5. Record your greeting and then press #
  6. Press 2 to keep your greeting

 

To Create Multiple Greetings

  1. Press 9 for the mailbox setup menu
  2. Press 1 for greeting options
  3. Press 5 to Pick a New Greeting, then choose a new greeting number (2-9)
  4. Press 2 to record the new greeting and then press #
  5. To record additional greetings, repeat steps 3 and 4, choosing a different greeting number each time
  6. Press 5 to pick a new greeting and select which greeting you wish to become active

 

Change Your PIN/Password

  1. Access your voice mailbox
  2. Press 9 for the mailbox setup menu
  3. Press 2 to change your password
  4. Enter your new password and then press #
  5. When prompted to verify the password, enter it again and then press #

 

Retrieve Messages

  1. Access your voice mailbox
  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement: You have X new messages and X saved messages.
  3. Press 1 to listen to new messages
  4. Press 2 to listen to saved messages

 
When Retrieving Messages, You Can:
Press 1     Play the message again
Press 2     Save the message and play the next
Press 3     Delete the message and play the next
Press 4     Save the message as new
Press 5     Reply to the message
Press 6     Forward the message to another mailbox
Press 7     Skip backward in the message
Press 8     Pause the message
Press 9     Skip forward in the message
Press *     Return to the Main Menu