If you’re a hard worker, would like to work in a friendly atmosphere, and are looking for a job in South Dakota, we’d love to chat with you.

We’re a small, tight-knit team of around 30 people. Together we work diligently to provide great phone and fiber-based Broadband Internet services in rural South Dakota communities.

Browse our current job openings below.

JOB OPENINGS

Customer Advocate (CSR)

Valley FiberCom is currently accepting applications for a Customer Advocate (CSR) to join our team at our Volga, SD Location | Start Date: June 2026

At Valley FiberCom, we believe our customers are not just accounts—they are relationships. As a Customer Advocate, you are the voice of the customer and a partner to coworkers. You will play a key role in delivering exceptional customer experience by connecting customer needs with the right solutions while supporting internal teams to ensure success.

What You’ll Do & Your Impact

• Advocate for Customers
  • Build customer relationships by actively listening, showing empathy, and ensuring every customer feels heard and valued
  • Guide customers through services, billing, and technical questions with confidence and care
  • Educate customers on products, services, and best practices (including security and account protection)
• Advocate for Your Team
  • Collaborate with Billing, NetOps, Outside Plant techs and Marketing to ensure customer needs are clearly communicated and resolved
  • Provide detailed, accurate service order notes to support internal teams and reduce confusion
  • Take ownership of customer issues from start to finish, including follow-up and resolution confirmation
  • Effectively communicate feedback, innovative ideas, and critical issues to appropriate stakeholders within the company
• Deliver Solutions & Support
  • Assist with service requests including new connections, changes, disconnects, and troubleshooting
  • Create and manage trouble tickets, ensuring clear documentation and customer follow-up
  • Use available tools (Calix Cloud, billing systems) to proactively solve customer problems
• Drive Growth & Retention
  • Promote and recommend services that best fit customer needs
  • Identify opportunities to improve customer experience and strengthen long-term relationships
  • Support company initiatives, promotions, and customer education efforts
• Maintain Accuracy & Accountability
  • Process payments, maintain accurate customer records, and complete required documentation
  • Follow CPNI, PCI and security guidelines to protect customer information and build trust

• Contribute to team and company success by supporting additional responsibilities and projects as needed, and performing other duties as assigned by management

 Knowledge, Skills & Abilities

We’re looking for someone who brings both skill and heart to the role:

• Strong communication skills with the ability to connect with a wide range of customers
• Natural problem-solver who takes ownership and follows through
• Ability to balance multiple priorities in a fast-paced environment
• Attention to detail with accurate data entry and documentation
• Team-oriented mindset with a willingness to support coworkers and share knowledge
• Ability to navigate technology and learn new systems (telecom experience is a plus, not required)
• Positive attitude with a focus on solutions

Qualifications:

• High School Diploma or equivalent required.
• 2+ years of customer service, office, or business-related experience preferred.

Valley FiberCom, offers competitive wages, a comprehensive benefits package, including health, vision, dental and life insurance, 401K, a generous PTO allowance and discounted services within our service area. A preliminary drug screening, background check, and valid driver’s license are required.

Online applications and resumes will be accepted until the position is filled.

This institution is an equal opportunity provider and employer.

Job Location
Valley FiberCom, Volga, SD

How to Apply
Send a cover letter and resume to:
andrea.ks@valleyfibercom.com

Or via postal mail
Valley FiberCom
Attn: Andrea Knox-Schmidt
PO Box 8
De Smet, SD 57231-0008