Total Maintenance Plan

Call us: 605-437-2615

valley@valleytel.net

Free yourself from wiring worries.

For only $5.00 per month, protect your internet, TV and phone wiring.

Avoid possible higher repair costs with Valley’s Total Maintenance Plan. Repairing damaged internet, TV and phone wires can cost up to $75 per hour. All of the coverages listed below are included in Valley’s Maintenance Plan.

Total Maintenance Plan Form – CLICK HERE

Broadband Coverage

Premise Visit*

Trouble Isolation & Diagnosis

Repair inside wiring and jacks due to normal wear and tear and natural aging.

Maintenance on Valley supplied Broadband Routers

Set-up and configuration for a router purchased or leased from Valley**

Customer owned router replaced with a Valley product

*Must go through Valley Internet 24/7 phone support trouble shooting before a technician is dispatched
**Please Note: Customer tampering will result in charges

TV Coverage

Premise Visit*

Trouble Isolation & Diagnosis

Repair inside wiring and jacks due to normal wear and tear and natural aging.**

Maintenance on Valley supplied STB(s) & replacement of TV connections (Ex: HDMI Cables)

Phone support including rebooting STB(s), programming remotes (batteries not included), and user training

One replacement Remote per STB, per 2 Years. Additional replacement remotes are $10/each.

*Must go through after hours phone support trouble shooting before a technician is dispatched
**Please Note: This includes all wiring from Valley equipment to customer equipment (STB to TV)

Telephone Coverage

Premise Visit

Trouble Isolation & Diagnosis

Repair inside wiring and jacks due to normal wear and tear and natural aging.

Please Note: Each Total Maintenance Plan is effective immediately and must remain on your account for 24 months.

BROADBAND INTERNET

TV

TELEPHONE

SUPPORT

Valley Telecommunications is closely monitoring the COVID-19 situation and will do everything we can to protect the health and safety of our customers, our community, and our employees.

Due to an increase of cases in our area, EFFECTIVE IMMEDIATELY, Valley's Herreid Office is CLOSED to Walk-In Traffic and the General Public.

To make a payment or deliver correspondence, please use the drop-box located near the north-east door of our office.

Call 437-2615 for any service related questions, or to pay your bill.

Online bill pay is also available via our SmartHub App: valleytel.smarthub.coop/Login.html

Thank you for your cooperation and understanding during this challenging time. ... See MoreSee Less

4 days ago ·

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It is with heavy hearts we share the news of the death of Valley Telecommunications Cooperative Board President J. David Williams.

David was appointed to the Valley Board of Directors in the year 2000 to represent the members of the Ipswich Exchange.

David served as the Vice-President of the Board of Directors from 2004-2016, and most recently as President of the Board of Directors from 2016 until the time of his death.

Please continue to keep David's family and friends in your prayers.

www.grammfuneralhome.com/obituary/JDavid-Williams ... See MoreSee Less

2 weeks ago ·

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Free yourself from wiring worries.