Call us: 605-437-2615
valley@valleytel.net
  • Contact Us
Valley TelecommunicationsValley TelecommunicationsValley TelecommunicationsValley Telecommunications
  • Home
  • About Us
    • About Us
    • Meet Our Board Members
    • History
    • FAQ
    • Media Center
    • Careers
    • Forms and Policies
    • Tools
      • Speed Test
      • Teamviewer
  • Services
    • Internet
      • Packages
      • Outdoor Wi-Fi
      • Total Technology Assurance Plan
      • Internet FAQ
    • Telephone
      • Packages
      • Telephone FAQ
      • Custom Calling Features
      • Voice Mail Services
      • Total Technology Assurance Plan
    • Streaming TV
      • DIRECTV STREAM
    • User Guides and Brochures
  • SmartHub
  • Webmail
  • Web Portals
    • Watch TV Everywhere
    • Notify Plus
    • Valley Voice Mail
    • Mobile Usage Portal
    • Conference Calling
    • Valley TV
    • HPBX

Telephone Collection Policy

1. Monthly billing

All charges for telephone service will be billed to the subscriber on a monthly basis. Statements shall be mailed to the subscriber within the first week of the month. Local service charges are billed one month in advance. Statements shall also include long distance charges for the period ending approximately the 15th of the month preceding. The statement is due when received and becomes delinquent if not paid by the 25th day of the same month.

2. Late payment

In the event that payment is not received on the 25th of the SAME month in which service is rendered, a “Reminder Notice” shall be mailed to the subscriber. A $10.00 late payment fee shall be charged to the delinquent account.

3. Service Disconnect for Nonpayment

If the past due amount on the delinquent account consisting of undeniable charges, such as local service or long distance, is not paid on the 15th day of the following month in which service was rendered, service will be subject to complete disconnection, unless the 15th falls on a Friday, Holiday or Weekend, then disconnection will occur on the next working day.

4. Reconnect charges

Any account that is subject to disconnection for nonpayment will be assessed a $25.00 minimum reconnection fee. If a site visit is necessary a site fee may also apply. Full payment, plus any fees herein, must be paid before service will be reconnected. Any subscribers that have been disconnected for nonpayment will be required to pay, the greater of a minimum deposit of $100 or twice the average of the preceding three month billings, in addition to full payment of the delinquent account, before service is restored.

5. Non-sufficient fund checks

NSF check payment for delinquent accounts will result in an automatic disconnection of service. A $30.00 NSF fee will be assessed and a deposit as described above in (4) will also be required of the subscriber.

6. Post dated/hold checks

Management and employees of Valley are not authorized to accept post dated/hold checks under any circumstances. Post dated/hold checks are not considered legal tender and will be returned to the subscriber.

7. Deposit

Customers with a D credit rating under Valley’s billing system (customers who have been previously disconnected for non-pay within the last 9 months; who have not been written off; who have received a final notice within the last 6 months or customers who have submitted a NSF check to Valley within the last 3 months) or customers who have not established a credit history with Valley will be required to make a deposit equal to two months local service and pay basic connection fees in advance. Deposits will be refunded upon the customer notifying Valley to terminate service. The deposit, less the amount of the customer’s final bill, will be refunded. After one full year of service during which the customer has not been delinquent, the full deposit will be credited to the customer’s account.

Adopted: November 16, 1995
Revised: May 25, 2000
Revised: March 20, 2003
Revised: April 21, 2003 (Added #7)
Revised: April 19, 2006
Revised: April 24, 2007 – Effective July 1, 2007
Revised: April 28, 2015 – Effective April 28,2015

Click here to view PDF

Contact Us

Address
102 Main St S, P.O. Box 7
Herreid, SD 57632

Call
605-437-2615

CALL US

CONNECT WITH US

Industry Links

FCC Online Public File

Copyright 2025 Cornerstone Group | All Rights Reserved | Forms & Policies
  • Home
  • About Us
    • About Us
    • Meet Our Board Members
    • History
    • FAQ
    • Careers
    • Forms and Policies
    • Tools
      • Speed Test
      • TeamViewer
  • Services
    • Internet
      • Packages
      • Total Technology Assurance Plan
      • Internet FAQ
    • Telephone
      • Packages
      • Telephone FAQ
      • Custom Calling Features
      • Voice Mail Services
      • Total Technology Assurance Plan
      • One Number Service
    • TV Services
    • Security
      • Personal Home Safety Systems
      • Temperature and Humidity Monitor
  • User Guides and Brochures
  • Web Portals
    • Watch TV Everywhere
    • Notify Plus
    • Valley Voice Mail
    • Mobile Usage Portal
    • Conference Calling
    • Valley TV
    • HPBX
  • SmartHub
  • Webmail
  • Contact Us
  • Annual Meeting Registration
Valley Telecommunications